Anticipated timeline:
- Production completion and shipping: Estimated to take 7 business days.
STANDARD SHIPPING
- $3.99, FREE on orders $40+
- Estimated to be delivered within 15 days.
EXPRESS SHIPPING
- $12.99, FREE on orders $100+
- Estimated to be delivered within 8 days.
Return & Exchange Policy
- Customized Product Policy: Due to the personalized nature of our products, customized items typically do not qualify for unconditional returns or refunds.
Procedure for Damaged Items
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Contact Customer Service: If you receive a product that is damaged during shipping or due to a manufacturing defect, please contact our customer service department immediately. Provide the following information:
- Your order number
- Detailed photos of the damaged item
- Description of the damaged area
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Review and Approval: Our customer service team will assess your request based on the provided photos and description. Only approved requests will be processed.
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Remake and Reshipment: If your request is approved, we will promptly initiate the remaking of the damaged product and arrange for its reshipment.
Important Notes
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Please note that customers are not required to return damaged items. Instead, they only need to provide photos for verification purposes. We will proceed with the replacement of the damaged product based on the provided information.
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Orders that have already entered the production process or have been completed cannot be canceled or refunded.
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Due to the personalized nature of customized products, they are not eligible for the standard return and refund policy.
We are committed to providing high-quality customized products. If you have any questions or need further assistance, please do not hesitate to contact our customer service team.
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